Company Policies
Deposit policy
A $250.00 deposit is required on all rental types at the time of rental along with the total amount due for the rental. The deposit is refunded once the vehicle is returned if no further charges apply.
NON SMOKING VEHICLES
Please DO NOT smoke in any of our vehicles. Our entire fleet has been designated as NON-SMOKING.
A $250.00 charge will apply if any cigarette smoke is detected.
A $250.00 charge will apply if any cigarette smoke is detected.
INTERNET RATES
Internet rates are valid with a reservation only and CANNOT be honored without a reservation. Walk-up rates are higher that reservation rates so we recommend making a reservation ahead of time.
INSURANCE POLICY
INSURANCE REQUIRMENTS
Loss Damage Waiver (LDW) and Basic Liability Insurance (BLI) offered by Charlie Car Rental are always optional when you provide valid proof of insurance. Should you have a deductible it must also be shown.
Your insurance must cover the rented vehicle and have liability as well. A simply phone call to your insurance company can confirm that you have both and or any deductibles you may have.
Should your insurance coverage only provide for Liability then the LDW must be taken. Should you not have any liability insurance then the BLI must be taken as Puerto Rico law states that the RENTER of our vehicle is held responsible for any and all damages caused to a third party if at fault. Should you need liability coverage we offer liability insurance for $13.99 p/dy with a 100/300/50 coverage.
Rented vehicle credit card coverage: Should you have a credit card that covers a rented vehicle valid proof of liability insurance must shown as credit card insurance does not cover liability.
Loss Damage Waiver (LDW) and Basic Liability Insurance (BLI) offered by Charlie Car Rental are always optional when you provide valid proof of insurance. Should you have a deductible it must also be shown.
Your insurance must cover the rented vehicle and have liability as well. A simply phone call to your insurance company can confirm that you have both and or any deductibles you may have.
Should your insurance coverage only provide for Liability then the LDW must be taken. Should you not have any liability insurance then the BLI must be taken as Puerto Rico law states that the RENTER of our vehicle is held responsible for any and all damages caused to a third party if at fault. Should you need liability coverage we offer liability insurance for $13.99 p/dy with a 100/300/50 coverage.
Rented vehicle credit card coverage: Should you have a credit card that covers a rented vehicle valid proof of liability insurance must shown as credit card insurance does not cover liability.
RATE MATCH POLICY
We will match ANY price you may find from our local competitors.*
*Subject to vehicle availability and applicable during low seasons only. (January 15 - June 10 & September 1 – December 10) Also does not apply to long weekends or any holidays in between. A valid comparable quote must be shown indicating the SAME dates, times, car class, rate details including all fees and office location as quoted by Charlie Car Rental.
*Subject to vehicle availability and applicable during low seasons only. (January 15 - June 10 & September 1 – December 10) Also does not apply to long weekends or any holidays in between. A valid comparable quote must be shown indicating the SAME dates, times, car class, rate details including all fees and office location as quoted by Charlie Car Rental.
Special Internet Rates
Any specials offered online are only valid for your specific rental dates. Any extensions after your original return date are subject to a daily surcharge.
TOLL EASY PASS
Charlie Car Rental offers an optional toll EASY PASS option. This is a ONE TIME Administrative charge of $10.00 plus all tolls used during your rental. Simply ask for the option at the time of rental.
WARNING: Should you not choose the easy pass option and the easy pass lane is used a $25.00 administrative fee plus all used tolls will apply.
WARNING: Should you not choose the easy pass option and the easy pass lane is used a $25.00 administrative fee plus all used tolls will apply.
High season reservations policy
Due to the high demand during high season a strict ONE HOUR grace period for reservation arrivals is observed. If you think that you will arrive late for your reservation you must call to extend your arrival time in order to avoid your reservation to be automatically cancelled.
DEBIT CARD RENTAL RULES
ONLY bank issued debit cards that work with a bank account are permitted. No pre-paid cards are allowed. Any category vehicle can be rented. A $250.00 deposit is required for all rentals. The deposit is charged at the time of rental and a refund is given for $250.00 once the vehicle is returned on its due date and no further amount is due.
WARNING: Although Charlie Car Rental immediatly gives a refund the actual refunded amount may take between 7-10 business days to reflect onto your account depending on your bank.
WARNING: Although Charlie Car Rental immediatly gives a refund the actual refunded amount may take between 7-10 business days to reflect onto your account depending on your bank.
Age Requirements
Minimum Age: 21
Age 21 to 24 - $10.00 p/dy surcharge applies. ONLY a 2dr, compact or mid-size car can be rented. Valid NON-DEBIT credit card. Optional damage waiver = $19.99 p/dy with a $500.00 ded.
Only a sub-compact, compact,or mid-size vehicle can be rented by anyone under 25 years of age.
Additional Drivers
1 additional drivers permitted an additional chargeof $ 7.00 applies per day(per additional driver)
Minimum Age for Additional Drivers: 25
Driving Area
Car canot be taken off of the island. If the car is taken by ferry to a neighboring Island (Vieques or Culebra), LDW will not cover.
Deposit Requirements
Cash deposits are not accepted.
Charlie Car Rental accepts the following rental deposits:
Charlie Car Rental accepts the following rental deposits:
Debit Card, VISA Check, VISA, Master Card, AMEX, Discover, Diners Club
Payment Methods
Charlie Car Rental accepts the following methods of payment:
Debit Card, Traveler's Cheques, VISA Check, VISA, Master Card, AMEX, Discover, Diners Club
Pick-ups and Drop-offs
No Charge Pick-ups and drop-offs in local area
One-Way Rentals
Optional Charges and Coverage
Loss Damage Waiver, No Deductible (ONLY AVAILABLE WITH NON-DEBIT CREDIT CARDS)
599.70 per month
19.95 per day
139.65 per week
Loss Damage is a Waiver with no deductible vailable for economy thru full-size cars only.
Parcial Damage Waiver(up to $500.00 Avilable with non-debit credit cards only)
299.70 per month
9.99 per day
69.93 per week
This covers the FIRST $500.00 in damages to our vehicle. Perfect for people who have there own insurance but have a deductible.
Under 25 Charge
19.99 per day
139.93 per week
BASIC LIABILITY INSURANCE
13.99 per day
97.93 per week
Liability is covered by the renter and not Charlie Car Rental unless you purchase our Basic Liability Insurance (BLI). Please provide your liability insurance information at the time of rental if you would like to deny our coverage.
DEBIT CARD DAMAGE WAIVER (500 deductible)
599.70 per month
19.99 per day
139.93 per week
This is the only available damage waiver for debit card rentals. There is a $500.00 deductible.
Loss Damage Waiver ($500.00 DEDUCTIBLE)
19.99 per day
139.93 per week
599.70 per month
For SUV, MINIVANS
Cancelation Policy
CANCELATION POLICY: Cancel at any time however a 24 hour advance cancellation ia greatly appreciated. Should the cancellation be due to the rate please let us know that you found a lower rate and if your rental dates fall between September 6 - December 15 & February 1 - June 15 excuding any holidays or long weekends that fall in between we will match the lower rate found with proof of rate.
Insurance and Coverage
DAMAGE WAIVER IS OPTIONAL WHEN VALID PROOF OFCOMPREHENSIVE AND LIABILITY INSURANCE IS SHOWN BY THE RENTER.
LIABILITY: COVERAGE IS PROVIDED BY THE CLIENT AND NOT CHARLIE CAR RENTAL. PLEASE BRING YOUR AUTO POLICY AS PROOF OF COVERAGE.AN OPTIONAL COVERAGE OF BASIC LIABILITY INSURANCE IS AVAILABLE AT $13.99 P/DY SHOULD YOU NOT WANT TO RISK A RAISE IN YOUR POLICY DUE TO A CLAIM.
